Terms of Service

Welcome to Samal & Brothers. By accessing our website, requesting product recommendations, purchasing kitchen appliances (such as chimneys and hobs), or booking professional installation and repair services, you agree to comply with and be bound by the following terms and conditions.

1. Introduction & Scope

Samal & Brothers is a specialized kitchen appliance retailer and service provider based in Bhubaneswar, Odisha. These terms govern all interactions, product sales, home installations, and after-sales maintenance services provided to our customers.

2. Product Pricing & Specifications

We strive to provide honest, transparent pricing and accurate descriptions of our kitchen chimneys and built-in hobs:

• All quotations and pricing details provided via our consultation forms or phone support are transparent with zero hidden charges.
• Product features (such as suction capacity, filterless technology, and auto-clean functions) are represented based on verified manufacturer standards.
• Prices and product availability are subject to change without prior notice, though confirmed orders will be honored accordingly.

3. Installation & Service Terms

Our professional installation and maintenance services are carried out by trained technicians across Bhubaneswar and surrounding regions:

• Customers must ensure proper site readiness (including electrical points and core-cutting permissions if applicable) prior to scheduled chimney mounting.
• Periodic deep-cleaning and repair services are scheduled based on mutual convenience and technician availability.
• Samal & Brothers ensures safe handling, but cannot be held liable for pre-existing structural wall weaknesses during installation.

4. Limitation of Liability

Samal & Brothers shall not be held liable for any indirect, incidental, or consequential damages arising from improper product usage, unauthorized modifications, or failure to follow manufacturer operating instructions for kitchen chimneys and gas hobs.

5. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of India, and any disputes relating to these terms shall be subject to the exclusive jurisdiction of the courts located in Bhubaneswar, Odisha.