Privacy Policy

At Samal & Brothers, accessible from our official website, protecting your personal privacy is a top priority. This Privacy Policy document outlines the types of information we collect, how we use it, and your rights regarding your data.

1. Information We Collect

When you visit our website, request a quote, book a chimney installation, or submit an enquiry via our consultation forms or WhatsApp, we may collect certain personal information, including:

• Full Name: To address you properly during communications and service bookings.
• Phone Number (Mobile): To provide quick callbacks, project pricing, and scheduling updates regarding your kitchen chimney or hob.
• Service / Product Requirements: Details regarding your choice of kitchen appliances or maintenance needs.

2. How We Use Your Information

We use the information we collect in various ways, including to:

• Deliver accurate pricing, quotations, and chimney sizing recommendations.
• Coordinate professional installation, periodic deep-cleaning, and repair services at your location.
• Respond directly to your customer support or WhatsApp inquiries within 15 minutes.
• Improve our website performance, layout, and user experience.

3. Data Security & No Spam Guarantee

We value your trust. All information submitted through our lead capture forms is strictly confidential. We employ robust security measures to protect your data. We do not sell, trade, or rent your personal information to third parties under any circumstances. Your phone number and name are used solely by our internal team and certified technicians for your specific kitchen appliance requirements.

4. Cookies and Tracking

Our website is built to maintain a clean and fast user experience. We do not use intrusive third-party tracking scripts or invasive advertising cookies. Basic technical session data may be processed strictly to ensure secure page navigation.

5. Changes to This Privacy Policy

Samal & Brothers reserves the right to update or modify this Privacy Policy at any time. Changes will be posted directly on this page with an updated effective date.